Refund policy
Thank you for your purchase!
At Matt Harris Designs, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help. Please review our return policy below.
Return Window:
You have 30 days from the date of delivery to initiate a return. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
Return Conditions:
- Items must be returned in their original condition, unworn, undamaged, and with all original packaging and tags intact. Items with tags removed are not eligible.
- Items on sale or marked down are final sale and cannot be returned.
- Personalized or custom-made jewelry is not eligible for return. This includes necklaces that are requested in a custom length.
Return Shipping:
Customers are responsible for paying the return shipping costs. Shipping costs are non-refundable. We recommend using a trackable shipping method as we cannot be held responsible for lost or damaged returns
Return Process:
- To initiate a return, please contact our customer service team at support@mattharrisdesigns with your order number and reason for the return.
- Once your return is approved, you will receive detailed instructions on how to return your item including a return address.
Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method .
Exchanges:
We do not offer exchanges at this time. If you need a different size or style, please return your item for a refund and place a new order.
Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Contact Us:
If you have any questions about our return policy, please contact us at support@mattharrisdesings.com
